Several things changed in the dashboard in September. Here are the main ones, briefly and with caveats: what exactly works, where and for whom. Everything below is also in the changelog, where the entries are laid out by date.

Two reply options to choose from

For new leads the dashboard prepares two options for the public comment, written from different angles. A “Variant 1 / Variant 2” switch on the card lets you pick one, and that one is what “Copy” and “Approve” use. Older leads look as before, and the Telegram card shows variant 1.

Why it matters. One text is one bet. Two different angles give you a choice, and a person who knows their client sees sooner which one fits. The rules behind the comments themselves are in the article How to answer “any recommendations?” without sounding like spam.

Drafts know today's date

The model that writes a draft now sees the current date in Kyiv time and the season. It is also instructed not to guess the season or trip dates, and to ask when they are not stated.

A caveat: this is an instruction to the model, not a guarantee. So it is still worth reading a draft before you approve it.

The “Reputation” section

The dashboard gained a “Reputation” section: what people write about your brand in Threads, with counters by priority and the marks “Handled” and “Not relevant”. It is available on request and only to clients for whom we have switched it on. If you do not see it in your dashboard, write to us and we will discuss whether it suits you.

A digest and a weekly report in Slack

Where Slack is connected, a digest arrives every morning when there is something in the queue to work through. If new leads appeared overnight, it has an “Overnight” block: their number and the three hottest ones with links to their cards. On Mondays a weekly report arrives: how many leads were found, how many replies were sent, how many people answered and how many of them made an enquiry. The reply rate appears when there is data to work it out, and it relies on the outcomes you mark in the dashboard.

Without Slack connected there is no digest and no report. The rest of the dashboard is unaffected.

Smaller changes

  • Post age on the card. A coloured badge shows what to reply to first: under a day is green, up to three days is yellow, older is grey.
  • Competition under a post. When it is known how many replies the post already had in Threads, the card shows a badge, and in “Hot”, with equal scores, leads with less competition rank higher.
  • Leads sooner. In Threads, new posts are handed over for scoring during collection, so a found lead shows up in the dashboard within minutes rather than after the whole run finishes.

Where to look next

All entries with dates are in the changelog. If you do not see a change in your dashboard, the most likely reason is access: the “Reputation” section is switched on separately, and the digest and report depend on a connected Slack.